First off, massive thanks and shout out to your Cust Svc rep Laura. She is quite helpful and was ready to address my issue speedily. You should experience really privileged to acquire her being an staff.
I not too long ago took a flight from JFK to St Thomas on a Saturday 8 am flight and had quite possibly the most helpful, efficient knonwledgable flight attendant she was fantastic. I'd love to many thanks her for generating my trip far more fulfilling.
Had wonderful shopper service sine one/17. Been pulled from the FRA flight and stayed for two times in Philly. Nowadays one/19 I will resume my flight to FRA with nearly par documentation. To my surprise the ticket agent within the check in counter have been Definitely impolite, not helpful and predicted me to search out my baggage which was checked in within the seventeenth and that I had been struggling to retrieve Once i was pulled off the flight on Sunday.
still absolutely nothing on flight 1583. Tend not to fully grasp deficiency of interaction. Am now acknowledging I'm unlikely to make connection in Miami at 10am
Ticket #2836 Dallas, Tx to Lawton, Ok March twentieth did NOT join from Raleigh, NC flight 168….was more than booked and flight didn't allow it to be to Dallas for connecting flight. They claimed they did not Have a very resort for me in Dallas, I was stuck at airport til early morning of 3/21/16…this induced me to overlook each day of work & it absolutely was the most miserable night of my existence…they gave me a food vocher for $12 for dinner which I had to include dollars far too, to try to eat!
There's a Center aged African American female with a brief hair cut and Eyeglasses at your Philadelphia Airport location who refused to offer me her comprehensive name when I asked for it as a result of her despicable Perspective. She finally advised me her identify was “D†and hid her title badge as she mentioned this. “D†won't should have a position in client service and especially not as part of your first class check in space wherever I encountered her. As I rushed previous the lengthy TSA line on the self service ticketing counter with only forty minutes right until my flight departed I used to be joyful to view there was a free kiosk. I began to retrieve my reservation and midway by means of this method “D†walked around me and stated “That is for top quality travellers only†I seemed up with the display baffled mainly because there wasn’t any sign or indicator the kiosks had been firstclass kiosks and On top of that I questioned how “D†understood I had been or was not first-class and why she would make these an assumption. I replied “Excuse me?†“D†condescendingly mentioned “These kiosks are for first-class travellers onlyâ€.
Make sure you notify me how this you can find out more can be settled. I do enter the correct precheck range around the reservation form and The client service agent has also Examine it. This does not use superior relations which has a client who flies 8 to ten times a calendar year.
Historically, homework was frowned on in American tradition. With couple of college students considering better education, and a result of the necessity to complete daily chores, homework was discouraged not simply by mother and father, but will also by school districts.
I wished to vent my disappointment with the baggage predicament along with your airline. All the things else was great, although the way my baggage was dealt with would make me Believe twice prior to reserving with AA again. I had been billed $25 Each individual way for a person bag, not staying instructed my bag could be carried on for no charge. To incorporate insult for the $50 billed, my bag was damaged on the skin on becoming returned to me.
Also, there are actually identification specifications for the airport since it pertains to domestic airline journey. All consumers age 18 yrs and older have to existing Formal Photograph identification ahead of boarding the plane.
On April fifteenth, 2013 I gained a check in the mail from you and was incredibly dissatisfied Once i opened the envelope to see the Check out composed out was around one/4th the quantity I'd originally submitted for reimbursement.
Once we lastly acquired an e mail response from American Airways, the whole reaction time was about 1 hour. While we waited an hour, we did get several responses to our initial concern:
– Absolutely adjust your administration framework with individuals who ‘essentially treatment’ about your Main goal.
traveling from Miami to Lima on Saturday March 21 even if I reserve the seats ahead of time I received the last row on the appropriate facet with the window as well as seat didn't move producing my flight tricky ., on how back on flight # 918 the service was worst. in the sign in I needed to open my go well with scenarios to even up the weigth . when I give to buy the 3 excess kilos they try to cost me $ a hundred and eighty.00per fit circumstance. preventing to pay $ 480.00 I had to go on he ground to move all-around my belongins ,I needed to return to the counter since out seats ( we ended up # ten on line at sign in ) had been separates, after that we had to maintain strolling within the gates because the counter personnel by no means gave us the gate selection, ( when i ask in regards to the gate data to another amercian ailines worker in gate 26 he pointed towards the gate screan ) this time the seats felt lesser that regular , the foodstuff was awful, the bread was so challenging , the lettuce on the salad search previous , I returned the food the exact same way which i obtained it, the light turns off when im looking through severeal occasions that I experienced to help keep my finger on the change to carry on looking at after 5 awful hours I obtained to your conclusion that I wont journey on American Airlines again